Goods: how to process orders?

Content

1. Basic principles
2. Billing
3. Orders of goods
4. How to work with orders
5. When can an order be cancelled?
6. FAQ
7. Additional information

Basic principles

The Goods section on Slevomat works differently from local services and travel.

• Ordering method. Customers add goods to their shopping cart on Slevomat.cz. In the cart, they also select the delivery method and fill in their address. This provides the customer with higher shopping comfort and therefore increases the sales in this section. Customers do not use any vouchers.
• Payment. The customer pays for the goods and transport to Slevomat’s account. We will make a payment to your account after deducting the commission 19 days after the customer confirms that they received the goods. Commission does not apply to postage. More about billing orders.
• Entering promotions and types of transport. You enter promotions by yourself and enter individual transport options according to which transport companies you cooperate with (for personal collection it is possible to choose your own issue counter, Zásilkovna, WE|DO ULOŽENKA, DPD Pickup, Czech post – Balík na poštu or Balíkovna). You also include the estimated time for each delivery. We show customers the estimated delivery date based on the delivery times you specify. For this reason, these deadlines need to be specified precisely.
• Order information. All the information, including delivery address for individual orders can be found in the partner interface, so there is no complicated communication via e‑mail.
• Cancellations. In the Partner Interface you have the option to cancel an order at the customer's request during the statutory withdrawal period. The entire amount will be refunded to the customer and you do not pay commission on such orders. More about cancellations.
• API. We allow you to connect the Slevomat interface to your system using an API.

Billing

• In order to be included in the billing, the order must be switched to the Accepted and the confirmed by the customer state. Therefore, it is very important to change the state of each order to Delivered to customer. It is not enough to set the orders to "Sent" or "Ready for collection".
• Orders are included in the regular billing 19 days after being marked as received by the customer. The 19-day period includes 14 days for the customer to withdraw from the contract and return the goods and a 5 day reserve.
• Money is yours as soon as the order is paid. Your money is deposited in our bank account. But the finances are yours from the beginning. Reports of these payments for issuing tax documents to customers are available for download in your interface. To download, just click on the promotion, click on the PAYMENT OVERVIEW button and then DOWNLOAD THE PAYMENT OVERVIEW TO EXCEL. Learn more about how to manage finances for orders.
• We send money directly to your account three times a month, on the 2nd, 11th and 21st of the month. If this date falls on a public holiday, we will send you the money on the next business day.
• Example 1: The customer marks the goods as received on 9 November, the order will be included in the bill on 28 November, because 14 days withdrawal period + 5-day reserve have passed on this day. On 2 December, we'll send you the money.
• Example 2: The customer marks the goods as received on 20 November. The order is included in the bill on 9 December and we will send you the money on 11 December.
• You can find your billing and invoices in the Billing section of the Partner interface. There you will also find all the essential information about your promotion.
• In the "Purchase orders of goods" section, by clicking on the "More filters" button, you will find the filter "Month and day of the billing". This filter allows you to see in which bill have your orders been or will be included.

Orders of goods

You manage orders directly in your interface. You will find the "Purchase orders of goods" button in the menu at the top of the interface page.

How to work with orders

• Here's what you should know about order processing:

1. In case of orders with delivery through a transport company or with personal collection at your establishment, we inform the customer of all status changes. It is the same with a third-party pickup company (Zásilkovna, WE|DO ULOŽENKA, Czech Post, Postcard, etc.), but we don't send a message when the orders are ready for pickup. The message is sent directly by the company.
2. You can the export of orders in the format intended for Zásilkovna, Czech post, DPD, PPL or Olza Logistic.

We send a daily order summary to your contact email. This email will let you know about:

• the number of new orders
• the number of orders left to ship to customer
• the number of delayed orders

Alternatively, you can use the API connection, which can provide a two-way transfer of information about the created orders between the Slevomat system and your system. More information can be found HERE.

When can the order be canceled?

• You can cancel an order in the order details. In this case, the customer will be refunded.

  You can cancel the order in these cases

  1. The order in the interface appears as accepted or is already being processed. The customer contacts you because he changed his mind (and wants to withdraw the contract). 2. The customer rejects to take over the goods and the package returns to you. Cancel the order after taking the package back. 3. There is a damage or some other problem during the delivery. The package returns to you. In the case there is no possibility to send a new product(s) or the customer wants to withdraw the contract, cancel the order. 4. The customer returns the goods within 14 days from delivery (withdraws the contract). Cancel the order after accepting the goods. 5. The customer complains and the deadline for cancelation has not expired yet. Cancel the order after accepting the goods. 6. If it is not possible to cancel the order, the cancelation button won’t appear. In this case it is necessary to contact the customer, find out his bank account number and return the money directly from you.

How is it with postage when cancelling? If you are cancelling the whole order, the customer will get also back the postage. If there is just a part of the order canceled, the customer won’t get the postage back.

FAQ

• Who issues invoices? Invoices are issued directly by you for the entire value of the order, including commission and postage. Thus, you indicate the price paid by the customer.
• Is it possible to include shipping in the price of the product? The price of transport is always stated separately. If you provide free shipping, specify "0 CZK" for the price of the shipping when entering the promotion.
• What should I do if there is a delay? Please email us at partneri@slevomat.cz and attach a link to the orders in question.
• What about shipping? We do not charge a commission for shipping, the whole amount is sent to you.

An overview of amounts for shipping (or postage) can be found in the partner interface.

An overview of monthly payments can be found at the top of the page.

Payments are grouped by day and type of shipping. You can export your payment list as a CSV file.

The paid and canceled amount is displayed for each row. If an order is canceled on a different day than the day it was paid, its line in the report will be repeated with the cancellation date.

Example:

Additional information

• This does not apply to the photo products, bespoke products and flat-rate discount offers for the entire product range. In this case, the customers buy vouchers and redeem them.
• In the event that the order is in one of the states preceding "Accepted and confirmed by the customer" for a longer period of time, while the expected date of delivery has already passed, the order is automatically canceled. We remind you about these orders, which should have already been delivered, in your daily email report.