HotRes

Hotres is a trusted partner in the hotel industry when it comes to providing one of the best hotel reservation systems.

Managing your hotel property has never been easier! Save time, automate sales, and get bookings from your website without middlemen's commissions.

If you already use the sales options through Slevomat and Channel manager Hotres , but you do not have both products connected, contact your Slevomat sales representative or the contact person for Hotres .

To start cooperation, you can contact Hotres support at hotres or hotres . There is an option "To Connect to Slevomat" directly in the HotRes interface.

In the next phase of integration, you will prepare the structure of your rooms that you will sell through Slevomat.

This is the type of room, the number of beds in each room and the number of extra beds. For example, Double room 2+0, Triple room 3+1, etc.)

It is important that the data in the table corresponds to the room categorization in Hotres , i.e. the room types should be set the same in all systems due to the synchronous connection, which is always 1:1.

You will provide the list of rooms to your Slevomat sales representative, who will help you with the setup.

1) The customer requests a cancellation of the reservation

Cancellations can only be made by Slevomat. Please direct the customer to our customer care (podpora@slevomat.cz, tel. 222 745 354) or send information about the voucher cancellation directly to the e‑mail rezervace@slevomat.cz. We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation e‑mail.

2) The customer wants to change the date of stay

If a customer contacts you and wants to change the date, you can immediately agree on a new date with them. After making the change, please inform us by e‑mail rezervace@slevomat.cz so that we can adjust the new date in our system. Unfortunately, the change will not be automatically transferred to us.

3) Customer wants to change room type

When a customer wants to change the room type, you make the change yourself in the Hotres interface.

4) What should I do if I receive an email about a new reservation/change/cancellation?

The email is just information for you and is sent as confirmation of the change that Slevomat has made and sent to your system. If you want to be 100% sure, we recommend checking its implementation directly in the Hotres system.

5) What should I do if I receive an order by email, but I don't see it in Hotres ?

Please sort your orders in Hotres by creation date and send us a screenshot to rezervace@slevomat.cz. We will check everything and get back to you.