Plazaro

The Plazaro online hotel system is intended for complete management of accommodation facilities. It has been on the market for more than 9 years and in the last two years it has gained over 90 new clients and made over 100,000 reservations.

Thanks to new functions, Plazaro is always one step ahead of the competition, thanks mainly to comments from its users. Already 98% of these requirements have also been implemented. So you can constantly look forward to new functions, a more pleasing appearance and faster work with the system. All automatically and for free.

The Slevomat module automatically connects reservations created by users/guests on Slevomat directly with the Plazaro hotel system. Reservations from Slevomat are immediately transferred to Plazaro.

The connection of the accommodation facility to Slevomat must be arranged with your sales representative. If you already use Plazaro as a hotelier, you can turn on the Slevomat module in the settings (Settings – Modules – Slevomat). During configuration, you will be shown a unique API key, which you will share with the sales representative when arranging your event.

A request for connecting the system can be sent to e‑mail rezervace@slevomat.cz , or contact us by phone at 222 703 629.

The connection is successfully completed when the Slevomat module is enabled on the Plazara side and the API key is inserted in our system.

1) The customer requests the cancellation of the reservation

Direct it to us at Slevomat's customer department, tel.: 222 745 354. Alternatively, send a cancellation request with the voucher number to e‑mail rezervace@slevomat. cz and we will take care of the cancellation. Cancellation cannot be made by the accommodation facility. Please do not keep the reservation in any case, after the cancellation in our system you will receive a confirmation email and the reservation will automatically disappear from the system.

2) The customer wants to change the date of stay

If the customer contacts you and wants to change the date, make an agreement with him immediately and change the reservation yourself in the Plazar to the new date. As soon as the change is completed, you will receive an e‑mail stating the change to the original order and at the same time a new reservation for the given date, including automatically updates in Plazar and in our system.

3) The customer wants to change the room type

If the customer wants to change the type of room, you make the change yourself in the Plazar.

4) What should I do if I receive an order by e‑mail, but I don't see it in Plazar?

Please collect your orders in Plazar by date of creation and send us a screenshot to e‑mail rezervace@slevomat.cz. We will do everything and get back to you.

5) What does it mean when I receive empty orders at the Plaza?

These are orders that customers have so far only placed in the basket and have not yet paid for them – we keep them in the basket like this for about an hour. These reservations are marked as "temporarily unconfirmed reservations from Slevomat". You don't have to do anything with them, as soon as the customer pays the voucher, the reservation will be sent to your system. If the customer does not pay for the order, the reservation will disappear from your system.

If you have such an order in the system for more than an hour, please write to us at rezervace@slevomat.cz and we will make the reservation.

Technically, it is not possible for the customer to make an online reservation for a stay at Slevomat if he has not paid it in full. The voucher number will only be generated for the client after the full amount has been paid.